ACTIVITY FOUR: REVIEW

Activity Four comprises stage 9 of the planning and commissioning process. Activity Four focuses on monitoring and reviewing services that are in place, and the processes that are used within the whole planning and commissioning process. Monitoring activity takes place throughout the year. Formal evaluation takes place from December to March.

What is involved in this activity?

Monitoring and reviewing services

1. Monitor the performance of a service

• Use the formal arrangement (eg. SLA (internal only), contract) to monitor performance criteria set ie. Data around use of the service, who is using the service, what outcomes are being achieved. Identify an officer with responsibilities for monitoring service performance against outcomes

2. Work with less efficient or effective providers to improve performance and outcomes

• Identify those services that are not meeting or are finding it difficult to meet targets set
• Work with services to help discover reasons why they are having difficulties meeting targets
• Support services to overcome these difficulties, to improve performance and outcomes

3. Complete a formal review of services

• In December begin the formal review of services

4. Inspection

• Find out about what inspections are saying about your service

What are the outcomes of this activity?

• Good quality services in place
• Improvement in positive outcomes
• Strong skills within services
• Minimum standards achieved within all services
• Efficient and effective commissioning process in place
• Relevant stakeholders involved in evaluating the process based on their experiences

What tools and resources are there to support you?

• Service Evaluation
• Quality assurance Toolkit, Youth Development Group

Who can support you to complete this activity?

You should identify individuals from within your organisation that can support you to complete tasks within this activity.

If you want to speak with someone about anything on this page please contact the Commissioning Team on 0191 566 1847 or email: sct@sunderland.gov.uk